How To Have A Pleasant Hosting Experience

November 6, 2008

It is sad to say but for every pleasant cheap low cost web hosting experience, there are a dozen miserable cheap low cost web hosting experiences.  Sometimes, this is the fault of the discount web hosting company.  Sometimes, this is the fault of the user.  Here are some ways to ensure that you have a pleasant, smooth, and amicable cheap low cost web hosting experience.

Read the Terms and Conditions of Use.  I know that they are long, boring, and full of useless jargon, but they contain the rules you will run up against.  Before you enter in that credit card and commit to a cheap low cost web hosting plan, it helps to read the document.  For example, if you will be hosting adult content, your host may have rules and regulations regarding this.  Or, they might forbid it all together.

Understand your billing agreement.  Nothing can be more unpleasant than auto renewal of a service you no longer utilize.  Will you be billed weekly, monthly, quarterly, annually?  What will affect your auto renewal?  How much will it cost if you go over your quota.  If you do not have a thorough understanding of these things before signing up, you will be left holding the empty wallet.  Usually, all of this information is presented up front.  In order to avoid a financial catastrophe and conflict with your cheap low cost web hosting company, print, read, and comprehend your billing agreement up front.  Do not be afraid to call and ask questions before purchasing.

Learn about your cheap low cost web hosting company’s support system.  Document their practices.  They might offer limited phone support, a help desk ticket system, email support, or even instant messenger support.  Write down all of this information up front so you are not scrambling for contacts if your site goes down.

Backup your own website!  In the event of a disaster, your cheap low cost web hosting provider should have a working current backup of your website and configurations.  However, things can occur that prevent this from happening.  You will be protecting your self and your site if you backup frequently and store the backup on your own computer.  Too often users merely backup website data.  Your discount web hosting control panel should offer a COMPLETE backup option so that you may have a copy of your databases, settings, and web site data.

Your affordable web hosting company is not your personal web designer.  You pay them to host your website.  While they may have partners that they work with whom you can pay for web design advice and assistance, your hosting company most of the time can not and will not provide you with any type of web design assistance.

Furthermore, in most scenarios, your cheap low cost web hosting company is not your domain registrar.  Even if you registered your domain through your cheap low cost web hosting company, they most likely registered that name through one of their partner registrars.  A registrar is a company that must go through rigorous standards in order to meet ICANN’s standards.  If you are confused as to who your registrar is, you may do a WHOIS on your domain name to determine your registrar.  You must configure your NAMESERVERS on your domain name to point to your hosting company.  This enables anyone who types in your domain name to get to your website at the hosting company.  Some popular registrars include:  GoDaddy, Network Solutions, Wild West Domains, and register.com.  Many budget web hosting companies can assist you with modifying your name servers, especially if you registered the domain name through them.  Call your cheap low cost web hosting company and ask them if they have any further information about your registrar.  They might be able to point you in the right direction.

Last, but certainly not least, you are engaging in a business relationship.  Common courtesy and professionalism can go a very long way to smooth out transactions.  If you are rude, curt, and unprofessional to representatives when you call your cheap low cost web hosting company, why on earth would you expect to be treated differently?  I think that sometimes when we pay for something, it buys us a right to treat people less than human.  This is not fair to ask your affordable web hosting company to put up with this malicious treatment.  You are entitled to the same.  Should you be treated rudely or unprofessionally by your cheap low cost web hosting, consider speaking to a supervisor or even seeking a new affordable web hosting option.

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